With few exceptions, all products sold by Pure Water Products are covered under a one-year warranty against defects. Any part that fails within the one-year period will be replaced—without cost for parts or shipping—by Pure Water Products, LLC.
Replaceable filter cartridges, filter media, membranes, chlorine pellets, and other expendable parts are not covered under this warranty, and should be replaced on a regular schedule by owner.
If you're having problems with a product or have any questions, give us a call at (940) 382-3814.
Model 77 countertop filter (and Double Model 77) parts are guaranteed for life. This covers all parts except the replaceable filter cartridge, an expendable part which should be changed on a regular schedule by the owner, typically once a year.
Hydrotech offers a three-year warranty on their Pura ultraviolet systems, excluding electrical components, which are covered under a one-year warranty.
Tomlinson faucets are covered under a two-year warranty against material or workmanship defects.
Aer Max is a component system, and carries separate warranties for individual parts:
Watts offers a limited warranty on their reverse osmosis units, extending 1 year from installation or 2 years from manufacture date.
H2O Chlorination, Inc. offers a limited warranty on their Well Pro units, extending 18 months from manufacture date.
(whole house & well units)